Do I need to have an account to order?

No, you can also place an order as a guest. But, there are some perks if you have an account with us:

  • Quick checkout process
  • Easily view your order status and order history
  • Receive updates detailing our new releases and special promotions

Which forms of payment can I use?

We accept payment by credit card (VISA / MasterCard / AMERICAN EXPRESS), by debit card (VISA, MasterCard,AMERICAN EXPRESS ) and by PayPal


How secure is my online order?

When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.


How do I change or cancel my order?

We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the Customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment. 

Any cancellation made after an order has been placed, will be subject to a cancellation fee of $0.5 regardless of the time the order has been placed (even if it is just a second later) as the merchant processor/credit card charges us a fee for cancellations.

Please note that any orders that have already been packed or shipped cannot be cancelled.


Can I change my shipping address after placing an order?

    Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacational address as we do not know how long the destination's customs department will have the package on hold.


    When will my order arrive?

    The delivery time is based on the shipping option that you have chosen. Once the order has shipped, we will email your tracking information on the next day as tracking information generally becomes available 24 hours after we have shipped the order. We are not responsible for delays caused by the customs department in your country.


    6. What Do I Do If I Have Missing Items In My Order?

    If something is still missing, please contact us immediately at support@gartans.com


    7.When can I expect to receive my shipment?

      Average transit times to International: 17 - 45 Business days

      All orders are shipped from our warehouse within 5 business days of the order being placed. Shipment will arrive in between 17-45 business days after the shipment date, depending on the availability of the carrier provider and location. We do apologize that shipment delay may occur if the shipment requires Customs clearance or inspection, or transportation delay caused by carrier service.

      The estimated delivery time is only for reference and may differ from the actual delivery time.


      8.What should i do if items received are not satisfactory?

      If you are not satisfied with the item and want to request a refund.

      1. please check our Return Policy to ensure if the return is applicable for your order.

      2. you have to claim your refund within 45 days from the dispatch date.(Nature day)

      3. you may be eligible for a refund or exchange depending on your situation and the type of item you purchased. At Gartans.com, we reserve all the rights to charge a handling fee on all items returned for non-quality issues. Under any circumstance, we will not refund the original shipping cost.


      9.How soon will i receive my refund?

      We will process your refund request shortly after being informed of your intentions. However, the estimated time for the refund to return to your account is based on the payment method you selected when placing your order. Below please find enlisted the most common processing times:

      Payment Method Refund Time Once Approved
      PayPal Express Checkout Within 14 business day
      Qiwi, Webmoney, Yandex,iDEAL, Giropay, CashU, Sofort. Within 14 business days
      Boleto Within 14 business days
      Western Union Wired Payment Within 14 business days
      Credit Card Refund within one business day, but bank processing may take 7-14 natural days to show in your account

       


      10.Need more help?

      If you still have any question, please contact us directly at

      Support email : support@gartans.com

      we’re here to assist you monday – friday, 9:00am – 5:30pm et.

      EASTERN TIME(ET)