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Return Policy

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is canceled you will get a full refund. We cannot cancel the order if the product is already shipped out. 

Returns (if applicable)

We accept the return of products. Customers have the right to apply for a return within 21 days after the receipt of the product. 
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. 

If the return is caused by the consumer, a consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

No restocking fee to be charged to the consumers for the return of a product.


Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at  supports@gartans.com

Please contact our Customer service at supports@gartans.com to get the return address. 

RETURN/EXCHANGE ADDRESS

Address:200 St 150 Phnom Penh Cambodia

We’re available to support you via

Email: support@gartans.com

Service Tel: +855 0712075789

We strive to respond to your questions within 24 hours

 

Customer service chat hours:

Monday - Friday : 9:00 am – 5:30 pm ET.

Now available in English.